Your default menu is based on your first order, however you can update it at anytime! The default menu will be used if you do not select your meals for the upcoming week. We want to ensure that you are always receiving the meals you love! You can man
When a meal is discontinued from your default menu, we do automatically replace that meal with another one of your favorites that is on your default menu.
Once you have updated your meals in the "Upcoming Orders" and clicked "Save Changes" after selecting your meals, you will receive an email with the updated meal selections. Please check your spam inbox if you do not see the email within 30 minutes.
When you select your meals, the Upcoming Orders tab will say "selected" in green instead of "default". You will also receive an email with the confirmation of your changes.
We provide the ultimate flexibility in the number of meals you can have in your plan each week. The minimum number of meals you can have in your plan is 6 and the maximum is unlimited. When selecting your meals, simply add or subtract the meals in yo
To view your past orders, under "Upcoming Orders", you will see your most recent order at the top. Beside the most recent order date, you will see "Order History". When you click on "Order History", you will see all of your past orders.
If you recently updated any of your contact information (name, email etc.) and would like to update it on your Fresh account, please email our customer service team at [email protected] with the updated information or you may call 561-330-4
The reason for receiving all the same meals is based off of the default menu that was not updated. In order to update your default menu, you may change your default menu under Edit Default Menu tab next to the Upcoming Orders tab. You will then be ab
Unfortunately, once an order for subscription or a la carte has been paid or if it is passed the 6:00p.m. cut-off (see your cut-off times by delivery), your order cannot be changed. This includes, address updates, meal selection updates and cancellat
To reactivate your account simply login to your account and follow the reactivation process.
Absolutely! Simply put in your e-mail and zip code like you were signing up then select from one of our subscription plans and create an account.
You can update your shipping for upcoming orders at anytime before your cutoff. To update your address, login to your account and click the menu on the top right by your name and select "My Profile". There you will be able to update your shipping and
Subscription only - Based on you area you could have multiple delivery dates to choose from. You can manage your delivery dates through your upcoming order or from your subscription management.
To unsubscribe from future communications please click unsubscribe at the bottom of the original email you received. You must unsubscribe from both, the reminder to select your meals and also the promotional emails. This will remove you from all futu
Easy! Simply go to your upcoming deliveries and select the "unskip" button. If the order is not visible the cut-off may have passed to the receive the order for that current week.
All selections and account updates for the upcoming week's delivery depends on your delivery day selected:. If your delivery day is on a Sunday, Monday, or Tuesday your cutoff time is by Wednesday 6pm EST. If your delivery day is on a Thursday or Fri
Easy! Simply go to your upcoming orders and select the "skip" button on the weeks you do not wish to get a delivery. If the order is not visible the cut-off may have skip for the following week instead. Note* You may only skip for 5 week's at a time.
For local deliveries (South Florida Sunday/Monday): You may update your delivery instructions by logging into your portal and click on "My Profile". When you click "Edit" by the shipping address, there will be a spot for you to put your instructions
At the very top of the website, you will see Log In. When you click on Log In, you will then be guided to where you will put your e-mail and password to sign into your account. You may also click on Log In where it says "Already have an account?".