Fresh Meal Plan

<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(58, 58, 58); font-family: Mier-B, Futura, &quot;Century Gothic&quot;, AppleGothic, sans-serif; text-align: start; background-color: rgb(250, 248, 242);">For local deliveries (South Florida Sunday/Monday): You may update your delivery instructions by logging into your portal and click on &quot;My Profile&quot;. When you click &quot;Edit&quot; by the shipping address, there will be a spot for you to put your instructions for the driver.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(58, 58, 58); font-family: Mier-B, Futura, &quot;Century Gothic&quot;, AppleGothic, sans-serif; text-align: start; background-color: rgb(250, 248, 242);">&#xA0;For national shipments 3rd party couriers:<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(58, 58, 58); font-family: Mier-B, Futura, &quot;Century Gothic&quot;, AppleGothic, sans-serif; text-align: start; background-color: rgb(250, 248, 242);">UPS: You may download the MYUPS App and enter in your delivery instructions. If you do not wish to download the App you may contact our Customer Service team by emailing <a href="mailto:teamfresh@freshmealplan.com" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(81, 152, 100); text-decoration: none; user-select: auto;">teamfresh@freshmealplan.com</a> or you may call 561-330-4345 for assistance.&#xA0;<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(58, 58, 58); font-family: Mier-B, Futura, &quot;Century Gothic&quot;, AppleGothic, sans-serif; text-align: start; background-color: rgb(250, 248, 242);">&#xA0;OnTrac: You may contact may contact our Customer Service team by emailing <a href="mailto:teamfresh@freshmealplan.com" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(81, 152, 100); text-decoration: none; user-select: auto;">teamfresh@freshmealplan.com</a> or you may call 561-330-4345 for assistance. You may also reach out to them by contacting 800-334-5000.

For local deliveries (South Florida Sunday/Monday): You may update your delivery instructions by logging into your portal and click on "My Profile". When you click "Edit" by the shipping address, there will be a spot for you to put your instructions

How do I update my delivery instructions?

Managing My Account

Who Are We?

How Does it Work?

How To Sign Up?

Can I View The Menu Before Signing Up?

What Kind of Plan Types Do You Offer?

Where Do You Deliver?

About Fresh Meal Plan

How Do I Heat My Meals?

Are Your Meals Certified Gluten-Free?

Where Can I Find More Nutritional Information About The Meals?

Are the ingredients organic?

Can I select an XL portion and regular portion for the same meal?

Why is the menu the same each time I order A La Carte?

How often does the menu change?

How many servings are there in the multi-serve meals?

How many servings are in one meal?

Can you substitute ingredients?

Do you offer extra protein?

Can I select from all the menus?

How long do the meals stay fresh?

Do you customize meals?

Do you have Vegan options?

The Meals & Plans

Can I pay bi-weekly or monthly?

Can you combine discounts?

I updated my payment information on decline but I cannot see my upcoming week

Do you offer gift cards?

What payment methods do you take?

Billing & Pricing

Where can I see my tracking information?

What should I do with my ice-packs?

My shipment has not arrived, what do I do?

When are my meals delivered?

Are the meal containers oven safe or BPA friendly?

How do I return the cooler bag if I received one?

How are my meals delivered?

Delivery & Packaging

What is a default menu?

What happens if a meal on my default menu is discontinued?

Where is my confirmation stating that I placed my order?

How can I tell if the meals were saved when selecting?

How do I change my meal plan to have less or more meals?

How do I view my past orders?

How do I update my contact information?

Why did I receive all of the same meals?

Can I make changes to an order that has already been paid?

How do I reactivate my account?

Can I change from A La Carte to subscription?

How do I update my shipping address?

How do I change delivery date?

How do I unsubscribe?

How do I "unskip" an order I already skipped

What is the deadline to order?

How do I "Skip" (pause) my account?

How do I access my account?

Is Your Food Made in a Gluten-Free Kitchen?

What if I have an allergy to ingredients?

How are your vegan meals prepared?

How Much Sodium Are In The Meals?

Nutrition & Food Safety

How do I reset my password?

I clicked Reset Password and did not receive anything?

Technical Support

How do I become a partner or ambassador with Fresh! Meal Plan?

Partnership, Ambassador & Corporate Inquiries

Do you offer a referral program?

How do I check to see if a referral credit was applied?

How do I join the rewards program?

How do I redeem my points?

How do I see how many points I have earned?

How do I see my points history?

Can I redeem more than 1 item at the same time with my points?

Can I combine my points with another account that is active?

Do I lose my points if I cancel my account?

Can I redeem points for the same item I added to my cart?

If I hit the "Redeem" button on accident, what do I do?

Refer a Friend & Loyalty Program

How do I update my delivery instructions?Updated 2 months ago