Delivery & Packaging

Where can I see my tracking information?

Ensure your e-mail and phone number are correct on your account. Every shipment you will receive e-mail or SMS notifications regarding the arrival of your shipment based on your area's delivery courier.

What should I do with my ice-packs?

Ice-packs can be re-frozen and reused! Or you can simply discard them in your regular trash as they are bio-degradable.

My shipment has not arrived, what do I do?

If your shipment has not arrived by your expected delivery date, you can track your shipment and the status with your individual courier. If you still need assistance please reach out to our customer service team by contacting us at 561-330-4345 or e

When are my meals delivered?

National (48 States) Via Courier: Your meals are shipped on Monday to arrive for a Tuesday or Wednesday the latest arrival or shipped Wednesday and should arrive at your door on Friday or Saturday the latest, depending on your state and shipping zone

Are the meal containers oven safe or BPA friendly?

Our containers are not oven safe but are BPA friendly. If you do want to heat your meals up in the oven we do recommend putting the meal ingredients on an oven safe pan.

How do I return the cooler bag if I received one?

If you are receiving a delivery with an insulated cooler bag, you may leave it out on your next delivery day for the driver to pick up the old bag and leave the new one for you. We do not need the ice packs back. You may reuse them, toss them, or giv

How are my meals delivered?

National (48 States) Via Courier. If you are in the any of the 48 states with exception of South Florida, your meals are shipped in an insulated box with ice packs and carefully sealed to ensure quality. Each week you will receive a tracking ID direc