Fresh Meal Plan

<p><span id="isPasted" style="color: rgb(58, 58, 58); font-family: Mier-B, Futura, &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(250, 248, 242); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If your shipment has not arrived by your expected delivery date, you can track your shipment and the status with your individual courier. If you still need assistance please reach out to our customer service team by contacting us at 561-330-4345 or email <a href="mailto:teamfrsh@freshmealplan.com">teamfrsh@freshmealplan.com</a> or via live-chat.</span></p>

If your shipment has not arrived by your expected delivery date, you can track your shipment and the status with your individual courier. If you still need assistance please reach out to our customer service team by contacting us at 561-330-4345 or e

My shipment has not arrived, what do I do?

Delivery & Packaging

Who Are We?

How Does it Work?

How To Sign Up?

Can I View The Menu Before Signing Up?

What Kind of Plan Types Do You Offer?

Where Do You Deliver?

About Fresh Meal Plan

How Do I Heat My Meals?

Are Your Meals Certified Gluten-Free?

Where Can I Find More Nutritional Information About The Meals?

Are the ingredients organic?

Can I select an XL portion and regular portion for the same meal?

Why is the menu the same each time I order A La Carte?

How often does the menu change?

How many servings are there in the multi-serve meals?

How many servings are in one meal?

Can you substitute ingredients?

Do you offer extra protein?

Can I select from all the menus?

How long do the meals stay fresh?

Do you customize meals?

Do you have Vegan options?

The Meals & Plans

Can I pay bi-weekly or monthly?

Can you combine discounts?

I updated my payment information on decline but I cannot see my upcoming week

Do you offer gift cards?

What payment methods do you take?

Billing & Pricing

Where can I see my tracking information?

What should I do with my ice-packs?

When are my meals delivered?

Are the meal containers oven safe or BPA friendly?

How do I return the cooler bag if I received one?

How are my meals delivered?

What is a default menu?

What happens if a meal on my default menu is discontinued?

Where is my confirmation stating that I placed my order?

How can I tell if the meals were saved when selecting?

How do I change my meal plan to have less or more meals?

How do I view my past orders?

How do I update my contact information?

Why did I receive all of the same meals?

Can I make changes to an order that has already been paid?

How do I reactivate my account?

Can I change from A La Carte to subscription?

How do I update my shipping address?

How do I change delivery date?

How do I unsubscribe?

How do I "unskip" an order I already skipped

What is the deadline to order?

How do I "Skip" (pause) my account?

How do I update my delivery instructions?

How do I access my account?

Managing My Account

Is Your Food Made in a Gluten-Free Kitchen?

What if I have an allergy to ingredients?

How are your vegan meals prepared?

How Much Sodium Are In The Meals?

Nutrition & Food Safety

How do I reset my password?

I clicked Reset Password and did not receive anything?

Technical Support

How do I become a partner or ambassador with Fresh! Meal Plan?

Partnership, Ambassador & Corporate Inquiries

Do you offer a referral program?

How do I check to see if a referral credit was applied?

How do I join the rewards program?

How do I redeem my points?

How do I see how many points I have earned?

How do I see my points history?

Can I redeem more than 1 item at the same time with my points?

Can I combine my points with another account that is active?

Do I lose my points if I cancel my account?

Can I redeem points for the same item I added to my cart?

If I hit the "Redeem" button on accident, what do I do?

Refer a Friend & Loyalty Program

My shipment has not arrived, what do I do?Updated 2 years ago